Redding Area Floor Installer
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Customer Service Policy

Effective Date: 05.27.2025

400-Day Free Reinstallation

Even if you simply change your mind — about the color, the material, or the feel — we'll redo your floors one more time. It's for your lasting happiness.


  • We install: Tile, Laminate, Vinyl, Wood.

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Effective Date: 05.27.2025

Customer Service Policy




Effective Date: 05.27.2025

Customer Service Policy




1. Site Ownership and Company Information

This Customer Service Policy is issued by Redfloors LLC, a California Limited Liability Company (“Redfloors,” “we,” “us,” or “our”), operating as a residential flooring installation and project management company. We specialize exclusively in coordinating and managing the professional installation of flooring materials—we do not sell flooring products or materials. All installations are performed by independently licensed California contractors who operate under formal service agreements with Redfloors and must meet our internal standards for quality, communication, and compliance with local regulations and building codes.
For inquiries, concerns, or legal correspondence, please contact:
RedFloors LLC
Redding, California
Phone: (530) 709-1010
Email: installation@redfloors.shop
Website: www.redfloors.com


2. Pricing and Payment for Services

RedFloors LLC offers transparent, project-based pricing for residential flooring installation services. All estimates provided—whether online through our Project Calculator, by phone, or during an in-home visit—are based on current labor rates, project complexity, site conditions, and other factors relevant to installation. Because we do not sell flooring materials, pricing for products is not included and must be obtained directly from the supplier where the customer purchases their flooring.
Any initial quote provided by RedFloors is a preliminary estimate and may be subject to adjustment following an on-site assessment by your assigned project manager or contractor. If your project involves additional labor (e.g., subfloor preparation, demolition, moisture barriers, or furniture relocation), these costs will be communicated before work begins and must be approved in writing.
Payment for services must be made in full prior to the start of installation, unless otherwise stated in writing. If you are financing your project, the financing term and agreement will begin once installation is scheduled. RedFloors reserves the right to withhold scheduling or service delivery until payment or financing is confirmed.
In the event of customer default under any service agreement or invoice, RedFloors may employ legal counsel to recover outstanding amounts. In such cases, the customer agrees to pay all reasonable attorney’s fees and costs incurred by RedFloors in enforcing its rights.

2.1 ⬇️ Direct Payments to Licensed Contractors

While RedFloors facilitates estimates, contractor selection, and project oversight as part of our project management services, we do not directly collect or process payments for installation labor.
All financial transactions for installation services are conducted directly between the customer and the licensed contractor assigned to the project. This structure ensures full compliance with California Business & Professions Code, which requires licensed professionals to receive payment for construction-related work.
Even when RedFloors generates estimates, invoices, or payment links on behalf of the contractor, all documentation will clearly display the contractor’s:

  • Legal business name
  • CSLB license number
  • Business address and contact details
  • Scope of services and associated charges
Payment must be remitted directly to the contractor indicated on the invoice, unless otherwise stated in writing. If a financing plan is arranged, it will also be executed in the name of the contractor, not RedFloors LLC.
RedFloors may coordinate scheduling, communication, and estimate delivery, but we do not receive, handle, or retain client funds for installation labor. In the event of a payment dispute or legal collection matter, the responsible party will be the contractor listed on the corresponding invoice.

2.2 🤝 Pricing Structure and Contractor Participation

All licensed contractors performing work under the RedFloors brand operate under formal service and operational agreements. These agreements outline mutual expectations regarding project quality, service standards, and pricing participation.
The pricing structure presented to customers reflects:

  • Current market trends in California flooring installation
  • Regional labor rates and job scope complexity
  • Agreed-upon labor valuations between RedFloors and its contractor partners
Each contractor independently approves and agrees to their participation in the pricing presented to the customer prior to the issuance of any estimate or invoice. RedFloors does not impose pricing unilaterally; instead, we coordinate pricing as part of a collaborative model that respects the independence of each contractor and ensures compliance with legal and ethical standards.
While we operate under a shared brand and service promise, pricing is not mandated by RedFloors LLC as a corporation, but is the result of mutual consent and alignment with industry norms. This ensures consistency, fairness, and transparency for the customer, while also honoring the professional autonomy of each licensed tradesperson.

2.3 ✳️ Clarification on Representation and Final Cost

In other words:
Any price or final cost communicated to the customer by a RedFloors project manager is pre-approved by the licensed contractor assigned to the project. RedFloors and the contractor act as mutual representatives for the purposes of quoting, project management, and customer service.
The contractor agrees not to alter pricing once approved and communicated through RedFloors channels. While the customer may make payment directly to the contractor, all project management, scheduling, updates, and service communication continue to be handled by RedFloors. The customer’s contractual and service relationship remains with RedFloors throughout the process, and RedFloors remains the primary point of contact and responsibility for the duration of the project.


3. Cancellations or Modifications to Installation Services
You have the right to cancel your service agreement within three (3) business days of signing, in accordance with the Federal Right of Rescission under the Consumer Credit Protection Act of 1968. Sundays and national holidays are excluded from this time period. To cancel within this window, you must submit a written cancellation request by email to installation@redfloors.shop or by mail to the address listed in Section 1. Cancellations are not accepted by phone or text.
After this period, any changes or cancellations to a scheduled installation must be requested no later than three (3) full business days before your scheduled installation date. Late cancellations may be subject to fees that reflect administrative costs, contractor rebooking charges, or unrecoverable time allocations.
If your project requires a reschedule due to changes in material availability, site readiness, or other external factors, Redfloors will work with you to reassign an installation window. However, delays caused by lack of customer communication, inaccessible job sites, or failure to prepare the site (e.g., move furniture, secure materials) may result in service fees.
RedFloors reserves the right to cancel or reschedule installations due to unforeseen circumstances, such as weather, contractor emergencies, or safety concerns. In such cases, we will make reasonable efforts to reschedule your project at the earliest availability.


4. Returns and Material-Related Issues
RedFloors LLC does not sell flooring materials or products. All materials used in your project must be purchased independently by you, the customer, from a third-party retailer or supplier of your choice. Accordingly, Redfloors is not responsible for the return, refund, exchange, or warranty of any flooring product, accessory, or material.
If you wish to return, exchange, or dispute a product you’ve purchased, please refer to the return policy of the supplier or retailer from whom the material was obtained. Redfloors will not process refunds or returns for any unused, damaged, or incorrect product and cannot guarantee return eligibility or credit from third-party sellers.
To ensure a smooth installation experience:

  • You are responsible for verifying the type, quantity, color, and quality of materials upon delivery from your supplier.
  • Any material defect, shortage, or incompatibility must be resolved directly with the supplier prior to your scheduled installation.
  • If defective or incorrect materials are identified by the installer at the job site, installation will be paused until the issue is resolved.
In limited cases, RedFloors may offer coordination support between you and your supplier, but this is provided as a courtesy only and does not imply responsibility or liability on the part of Redfloors.


5. Installation Information
RedFloors provides residential flooring installation services through independently licensed contractors operating under formal agreements with our company. All installations are coordinated and quality-assured by RedFloors project managers, but the physical labor is performed by independent professionals who meet our standards for workmanship, licensing, and code compliance.
Please note the following important details regarding your installation:

  • Subfloor Preparation: Most installations require inspection and possible preparation of your subfloor. These costs are not included in your initial estimate unless specifically noted. Additional charges may apply for leveling, moisture mitigation, or structural repairs. You will receive a revised quote for approval prior to the commencement of work.
  • Furniture & Site Access: You are responsible for ensuring that the installation area is accessible, clear, and safe. If your service agreement includes furniture moving, it covers large, freestanding items only. Installers do not disconnect or move electronics, aquariums, gas appliances, fragile items, or personal valuables. Please remove breakables, bedding, and low-hanging drapes in advance.
  • Presence During Installation: A responsible adult (18+) must be present on-site during the entire installation process. Installers cannot begin work at unoccupied properties.
  • Unforeseen Conditions: If structural issues (such as water damage, mold, termites, or subfloor instability) are discovered during the job, installation will pause until appropriate remediation is completed by the homeowner. RedFloors does not provide structural repair services.
  • Delays and Rebooking: While every effort is made to meet your scheduled date, installation may be delayed due to contractor emergencies, supplier issues, weather, or site inaccessibility. RedFloors is not responsible for incidental costs related to rescheduling (e.g., time off work, travel, lodging).
  • Clean-Up: Installers will clean up after themselves and dispose of normal job debris. However, dust and residual particles may result from demolition or cutting materials. We recommend covering nearby furniture and electronics, as RedFloors is not responsible for post-installation cleaning.
By proceeding with installation, you agree to the terms above and acknowledge that readiness of the site is your responsibility unless otherwise specified in writing.

Note on Courtesy Measures:
As part of our commitment to a high-quality experience, RedFloors may perform reasonable protective measures on-site as a courtesy — such as taping walls up to 2 feet in height to reduce scuff marks, or wrapping furniture in protective film during removal when requested. These services are provided on a best-effort basis and do not constitute a guarantee of full protection or damage prevention. While we strive to handle your space with care, RedFloors does not assume liability for incidental marks, dust, or wear caused by necessary movement, installation tools, or surface contact during the course of work.


6. Pre-Installation Checklist
To ensure your installation proceeds smoothly and on schedule, please review and complete the following checklist prior to your scheduled service date. Your cooperation is essential in helping RedFloors and its contractors maintain a safe, efficient, and professional working environment.

✅ Material Verification
Before installation begins, please double-check the following (especially if you sourced materials from multiple vendors):

  • Correct quantity and dimensions of flooring materials
  • Type of underlayment or padding (if applicable)
  • Transition moldings and trims
  • Color and direction of planks or tile (straight, diagonal, herringbone, etc.)
  • Grout type and color (for tile installations)
RedFloors is not responsible for delays or rework caused by incorrect materials delivered by your supplier. All issues must be resolved prior to the day of installation.

✅ Site Conditions
  • Acclimation: Hardwood, laminate, and other temperature-sensitive flooring must be stored in the installation area for at least 72 hours prior to installation. Interior temperature and humidity must be maintained per manufacturer guidelines before, during, and after installation.
  • Utilities: Installers require access to electrical outlets and, for tile or vinyl jobs, running water.
  • Clear Pathways: Ensure a clear path from your entry point to each installation area.
  • Pets and Children: Keep pets and children away from the work zone for safety and efficiency.

✅ Furniture & Items to Remove
Unless otherwise specified in your service agreement, please remove or relocate the following before your installer arrives:
  • All items from china cabinets, bookshelves, and table tops
  • Wall art, plaques, and mirrors (including adjacent rooms)
  • Closet contents from the floor and low-hanging garments
  • Draperies that hang within 2 feet of the floor
  • Electronics, including TVs, computers, and audio equipment
  • Fragile or irreplaceable items (e.g., antiques, artwork, collectibles)
Installers do not handle:
  • Gas appliances, refrigerators with water lines, or toilets (unless previously agreed in writing)
  • Pianos or pool tables: We do not move slate pool tables or grand pianos. If moving is requested, tuning or leveling is the customer’s responsibility.
  • Waterbeds, aquariums, or grandfather clocks
  • Disconnection or reconnection of electronics or plumbing fixtures

✅ Fixtures, Moldings, and Wall Prep
  • If existing baseboards or transitions need removal and reinstallation, our installers will take reasonable care — but we cannot guarantee against breakage due to age or prior installation methods.
  • You may need to perform minor touch-ups to baseboards or walls after flooring is installed.
  • We are not responsible for cutting doors that do not clear the new flooring. This must be handled separately by a qualified carpenter.


7. Material Delivery, Coordination, and Supplier Relationships
RedFloors does not sell, store, or transport flooring materials. However, as your project management partner, we actively coordinate with trusted retail suppliers to help streamline your flooring selection, delivery, and on-site readiness process.
Through our partnerships with local flooring stores, RedFloors may assist with:

  • Coordinating material delivery dates based on your project timeline
  • Verifying material types and quantities before installation
  • Identifying and resolving common shipment issues with suppliers on your behalf
  • Advising on product selections based on aesthetic, technical, or design considerations
Additionally, in many participating stores, RedFloors is represented via in-store kiosks or registration stations. Whether you first discover us at the store, or come to us for an in-home consultation before visiting a retailer, you benefit from our integrated approach. In some cases, exclusive discounts or preferred pricing may be available through partner stores when working with RedFloors. These savings are passed directly to you.

Important Clarification:

While we coordinate closely with retailers, RedFloors is not responsible for:

  • The accuracy or completeness of third-party shipments
  • Delivery delays or damages caused by the store or carrier
  • Missing accessories, incorrect colors, or product defects
  • Rescheduling costs if materials are not delivered or ready in time
To avoid delays, please ensure that all flooring materials are:
  • On-site at least one business day prior to installation
  • Stored indoors, protected from damage and exposure
  • Verified against your final product list or invoice
If any issues arise with material delivery, we will gladly assist in communication with the supplier. However, final responsibility for product condition and availability remains with the seller.


8. Manufacturer’s Warranty and Product Claims
RedFloors does not sell flooring materials and therefore does not issue warranties on products themselves. However, we work exclusively with licensed and vetted professional contractors whose installations meet or exceed manufacturer and retailer warranty standards.
In most cases, flooring manufacturers and suppliers require professional installation by a licensed contractor in order for their product warranties to remain valid.
Installations completed by RedFloors-affiliated contractors fully qualify under this requirement.
Product Warranty Claims
Any issue involving:

  • Product quality or wear performance
  • Color, texture, or finish inconsistencies
  • Structural or surface defects
must be addressed directly to the retailer or manufacturer from whom you purchased your materials. RedFloors can assist by:


  • Providing installation records and documentation
  • Helping photograph and describe any defects
  • Reinstalling approved replacement materials for a quoted labor fee

Please review your product’s warranty statement in detail, as each manufacturer has unique coverage terms and exclusions.

✅ RedFloors 400-Day Free Reinstallation Guarantee
In addition to any manufacturer warranties, RedFloors offers its own 400-Day Free Reinstallation Guarantee. This guarantee is subject to its own terms and conditions.
To learn more, please refer to our full 400-Day Free Reinstallation Guarantee Policy, www.redfloors.com/400-guarantee.


9. General Terms & Limitations of Responsibility
RedFloors LLC provides residential flooring installation services through licensed California contractors under managed service agreements. We are committed to delivering professional, code-compliant installations and transparent communication throughout your project. However, as a service company—not a product supplier or general contractor—we make the following clarifications and limitations of liability:
Scope of Responsibility


RedFloors is responsible for:

  • Assigning qualified, licensed contractors to your project
  • Managing scheduling, job flow, and on-site support
  • Maintaining high standards of communication, cleanliness, and workmanship
  • Honoring our 400-Day Free Reinstallation Guarantee

RedFloors is not responsible for:
  • Product defects or performance (see Section 8)
  • Material delivery, delay, damage, or shortages (see Section 7)
  • Pre-existing structural issues, mold, or subfloor instability
  • Utility disconnections, appliance handling, or plumbing failures
  • Damage caused by customer-handled furniture, pets, or unprotected environments
  • Issues that result from climate or moisture conditions outside of manufacturer specifications

Legal Limitation of Liability
To the maximum extent permitted by law, RedFloors LLC and its affiliates, officers, contractors, and representatives shall not be liable for any indirect, incidental, consequential, or special damages arising from:
  • The use or condition of any materials you supplied
  • Delay, rescheduling, or disruption due to third-party factors
  • Claims arising from external warranties, store policies, or delivery mishandling
  • Loss of time, income, business, or accommodations related to project timing
If RedFloors is found liable for any damages, our total liability shall not exceed the labor cost paid directly to RedFloors for the installation portion of your project.

Jurisdiction and Dispute Resolution
These terms shall be governed by the laws of the State of California. Any disputes arising out of your project or services rendered shall be resolved in the appropriate courts of Shasta County, California.


10. Material Quantities & Product Color Variations
RedFloors assists clients in planning and coordinating flooring installation, but does not manufacture, distribute, or sell materials. Because of this, we want to clearly outline expectations around material quantities, color matching, and visual tolerances in flooring products.

Material Quantities & Overage
Flooring materials often require cutting, seaming, and trimming, which means the amount of product purchased may exceed the exact square footage of the space.

  • Industry-standard waste allowance is typically 7–10% above the net measured area, depending on layout complexity and product type.
  • Material quantities are generally confirmed by RedFloors prior to installation, but ultimate responsibility for accurate ordering lies with the supplier and purchaser.
  • RedFloors is not responsible for shortages or overages of product, but will notify you immediately if material appears insufficient at the job site.

Color, Texture, and Pattern Variations
Most flooring products, especially natural materials or those produced in dye lots, contain inherent variation in shade, texture, and grain.
  • Dye lot differences, shading, pooling, and minor tonal shifts are considered normal and not grounds for product rejection.
  • Hardwood, bamboo, and cork flooring may contain natural streaking, grain variation, and changes from heartwood to sapwood.
  • Carpet and vinyl may show seams depending on lighting, layout, and pile direction. RedFloors will always follow best industry practices in seam placement, but visibility of seams is not a defect.
For the most accurate representation of color and texture, we strongly recommend viewing full-size samples in-person at your chosen supplier.

Visual Expectations
Despite our assistance in project planning, RedFloors cannot guarantee an exact color match to samples, website images, or showroom lighting. Variations caused by dye lot changes, lighting conditions, or manufacturing tolerances are considered acceptable within industry norms.


11. Privacy and Data Use
At RedFloors, we value your privacy and are committed to protecting any personal information you share with us in the process of scheduling, planning, or managing your flooring project.
What We Collect
We may collect the following types of personal information:

  • Your name, phone number, email, and service address
  • Project details, such as square footage, material types, and timeline preferences
  • Communication records, including estimates, scheduling notes, and support inquiries
  • Photos, floor plans, or documents voluntarily submitted by you
  • Limited site usage data (e.g., IP address, device type) for website performance analysis
We do not collect or store credit card or banking information. All payments, if processed electronically, are handled by secure third-party platforms governed by their own privacy policies.

How We Use Your Information
RedFloors uses your information solely for the purpose of:

  • Responding to service inquiries and estimate requests
  • Scheduling site visits, measurements, and installations
  • Coordinating with contractors assigned to your project
  • Providing project updates, confirmations, and customer support
  • Complying with legal, tax, or record-keeping obligations
Your data is never sold, rented, or shared with third parties for unrelated marketing purposes.

Communications
By providing your phone number or email address, you agree to receive communications related to your project, including:
  • Appointment reminders
  • Project updates
  • Feedback or service follow-ups
You may opt out of promotional messages at any time, but will continue to receive essential communication necessary to complete your project.

Your Rights
You may request:
  • A copy of the personal information we store
  • Correction or deletion of outdated or inaccurate records
  • A full explanation of how your data is used
Please email installation@redfloors.shop with any privacy-related inquiries. For more detailed information, refer to our full Privacy Policy, available at www.redfloors.com/privacy-policy


12. Contact & Dispute Resolution Instructions
We’re committed to resolving any questions, concerns, or service issues with professionalism and transparency. If you experience a problem related to your installation, communication, or customer experience, please contact us as soon as possible so we can assist.
📬 Contact Information
RedFloors LLC
Redding, California
Phone: (530) 709-1010
Email: installation@redfloors.shop
Website: www.redfloors.com
Customer support is available during normal business hours. For time-sensitive issues related to active installations (such as site access or safety), please call rather than email.

⚖️ Dispute Resolution
If a dispute arises and cannot be resolved through direct communication, both parties agree to attempt good-faith mediation prior to pursuing legal action.
Any formal claims, disputes, or demands relating to RedFloors services shall be governed by the laws of the State of California and resolved exclusively in the courts located in Shasta County, California.
Any claim related to your installation must be brought within two (2) years of the date the issue arises. Claims made after this period may be considered waived and unenforceable.

1. Site Ownership and Company Information

This Customer Service Policy is issued by Redfloors LLC, a California Limited Liability Company (“Redfloors,” “we,” “us,” or “our”), operating as a residential flooring installation and project management company. We specialize exclusively in coordinating and managing the professional installation of flooring materials—we do not sell flooring products or materials. All installations are performed by independently licensed California contractors who operate under formal service agreements with Redfloors and must meet our internal standards for quality, communication, and compliance with local regulations and building codes.
For inquiries, concerns, or legal correspondence, please contact:
RedFloors LLC
Redding, California
Phone: (530) 709-1010
Email: installation@redfloors.shop
Website: www.redfloors.com


2. Pricing and Payment for Services

RedFloors LLC offers transparent, project-based pricing for residential flooring installation services. All estimates provided—whether online through our Project Calculator, by phone, or during an in-home visit—are based on current labor rates, project complexity, site conditions, and other factors relevant to installation. Because we do not sell flooring materials, pricing for products is not included and must be obtained directly from the supplier where the customer purchases their flooring.
Any initial quote provided by RedFloors is a preliminary estimate and may be subject to adjustment following an on-site assessment by your assigned project manager or contractor. If your project involves additional labor (e.g., subfloor preparation, demolition, moisture barriers, or furniture relocation), these costs will be communicated before work begins and must be approved in writing.
Payment for services must be made in full prior to the start of installation, unless otherwise stated in writing. If you are financing your project, the financing term and agreement will begin once installation is scheduled. RedFloors reserves the right to withhold scheduling or service delivery until payment or financing is confirmed.
In the event of customer default under any service agreement or invoice, RedFloors may employ legal counsel to recover outstanding amounts. In such cases, the customer agrees to pay all reasonable attorney’s fees and costs incurred by RedFloors in enforcing its rights.

2.1 ⬇️ Direct Payments to Licensed Contractors

While RedFloors facilitates estimates, contractor selection, and project oversight as part of our project management services, we do not directly collect or process payments for installation labor.
All financial transactions for installation services are conducted directly between the customer and the licensed contractor assigned to the project. This structure ensures full compliance with California Business & Professions Code, which requires licensed professionals to receive payment for construction-related work.
Even when RedFloors generates estimates, invoices, or payment links on behalf of the contractor, all documentation will clearly display the contractor’s:

  • Legal business name
  • CSLB license number
  • Business address and contact details
  • Scope of services and associated charges
Payment must be remitted directly to the contractor indicated on the invoice, unless otherwise stated in writing. If a financing plan is arranged, it will also be executed in the name of the contractor, not RedFloors LLC.
RedFloors may coordinate scheduling, communication, and estimate delivery, but we do not receive, handle, or retain client funds for installation labor. In the event of a payment dispute or legal collection matter, the responsible party will be the contractor listed on the corresponding invoice.

2.2 🤝 Pricing Structure and Contractor Participation

All licensed contractors performing work under the RedFloors brand operate under formal service and operational agreements. These agreements outline mutual expectations regarding project quality, service standards, and pricing participation.
The pricing structure presented to customers reflects:

  • Current market trends in California flooring installation
  • Regional labor rates and job scope complexity
  • Agreed-upon labor valuations between RedFloors and its contractor partners
Each contractor independently approves and agrees to their participation in the pricing presented to the customer prior to the issuance of any estimate or invoice. RedFloors does not impose pricing unilaterally; instead, we coordinate pricing as part of a collaborative model that respects the independence of each contractor and ensures compliance with legal and ethical standards.
While we operate under a shared brand and service promise, pricing is not mandated by RedFloors LLC as a corporation, but is the result of mutual consent and alignment with industry norms. This ensures consistency, fairness, and transparency for the customer, while also honoring the professional autonomy of each licensed tradesperson.

2.3 ✳️ Clarification on Representation and Final Cost

In other words:
Any price or final cost communicated to the customer by a RedFloors project manager is pre-approved by the licensed contractor assigned to the project. RedFloors and the contractor act as mutual representatives for the purposes of quoting, project management, and customer service.
The contractor agrees not to alter pricing once approved and communicated through RedFloors channels. While the customer may make payment directly to the contractor, all project management, scheduling, updates, and service communication continue to be handled by RedFloors. The customer’s contractual and service relationship remains with RedFloors throughout the process, and RedFloors remains the primary point of contact and responsibility for the duration of the project.


3. Cancellations or Modifications to Installation Services
You have the right to cancel your service agreement within three (3) business days of signing, in accordance with the Federal Right of Rescission under the Consumer Credit Protection Act of 1968. Sundays and national holidays are excluded from this time period. To cancel within this window, you must submit a written cancellation request by email to installation@redfloors.shop or by mail to the address listed in Section 1. Cancellations are not accepted by phone or text.
After this period, any changes or cancellations to a scheduled installation must be requested no later than three (3) full business days before your scheduled installation date. Late cancellations may be subject to fees that reflect administrative costs, contractor rebooking charges, or unrecoverable time allocations.
If your project requires a reschedule due to changes in material availability, site readiness, or other external factors, Redfloors will work with you to reassign an installation window. However, delays caused by lack of customer communication, inaccessible job sites, or failure to prepare the site (e.g., move furniture, secure materials) may result in service fees.
RedFloors reserves the right to cancel or reschedule installations due to unforeseen circumstances, such as weather, contractor emergencies, or safety concerns. In such cases, we will make reasonable efforts to reschedule your project at the earliest availability.


4. Returns and Material-Related Issues
RedFloors LLC does not sell flooring materials or products. All materials used in your project must be purchased independently by you, the customer, from a third-party retailer or supplier of your choice. Accordingly, Redfloors is not responsible for the return, refund, exchange, or warranty of any flooring product, accessory, or material.
If you wish to return, exchange, or dispute a product you’ve purchased, please refer to the return policy of the supplier or retailer from whom the material was obtained. Redfloors will not process refunds or returns for any unused, damaged, or incorrect product and cannot guarantee return eligibility or credit from third-party sellers.
To ensure a smooth installation experience:

  • You are responsible for verifying the type, quantity, color, and quality of materials upon delivery from your supplier.
  • Any material defect, shortage, or incompatibility must be resolved directly with the supplier prior to your scheduled installation.
  • If defective or incorrect materials are identified by the installer at the job site, installation will be paused until the issue is resolved.
In limited cases, RedFloors may offer coordination support between you and your supplier, but this is provided as a courtesy only and does not imply responsibility or liability on the part of Redfloors.


5. Installation Information
RedFloors provides residential flooring installation services through independently licensed contractors operating under formal agreements with our company. All installations are coordinated and quality-assured by RedFloors project managers, but the physical labor is performed by independent professionals who meet our standards for workmanship, licensing, and code compliance.
Please note the following important details regarding your installation:

  • Subfloor Preparation: Most installations require inspection and possible preparation of your subfloor. These costs are not included in your initial estimate unless specifically noted. Additional charges may apply for leveling, moisture mitigation, or structural repairs. You will receive a revised quote for approval prior to the commencement of work.
  • Furniture & Site Access: You are responsible for ensuring that the installation area is accessible, clear, and safe. If your service agreement includes furniture moving, it covers large, freestanding items only. Installers do not disconnect or move electronics, aquariums, gas appliances, fragile items, or personal valuables. Please remove breakables, bedding, and low-hanging drapes in advance.
  • Presence During Installation: A responsible adult (18+) must be present on-site during the entire installation process. Installers cannot begin work at unoccupied properties.
  • Unforeseen Conditions: If structural issues (such as water damage, mold, termites, or subfloor instability) are discovered during the job, installation will pause until appropriate remediation is completed by the homeowner. RedFloors does not provide structural repair services.
  • Delays and Rebooking: While every effort is made to meet your scheduled date, installation may be delayed due to contractor emergencies, supplier issues, weather, or site inaccessibility. RedFloors is not responsible for incidental costs related to rescheduling (e.g., time off work, travel, lodging).
  • Clean-Up: Installers will clean up after themselves and dispose of normal job debris. However, dust and residual particles may result from demolition or cutting materials. We recommend covering nearby furniture and electronics, as RedFloors is not responsible for post-installation cleaning.
By proceeding with installation, you agree to the terms above and acknowledge that readiness of the site is your responsibility unless otherwise specified in writing.

Note on Courtesy Measures:
As part of our commitment to a high-quality experience, RedFloors may perform reasonable protective measures on-site as a courtesy — such as taping walls up to 2 feet in height to reduce scuff marks, or wrapping furniture in protective film during removal when requested. These services are provided on a best-effort basis and do not constitute a guarantee of full protection or damage prevention. While we strive to handle your space with care, RedFloors does not assume liability for incidental marks, dust, or wear caused by necessary movement, installation tools, or surface contact during the course of work.


6. Pre-Installation Checklist
To ensure your installation proceeds smoothly and on schedule, please review and complete the following checklist prior to your scheduled service date. Your cooperation is essential in helping RedFloors and its contractors maintain a safe, efficient, and professional working environment.

✅ Material Verification
Before installation begins, please double-check the following (especially if you sourced materials from multiple vendors):

  • Correct quantity and dimensions of flooring materials
  • Type of underlayment or padding (if applicable)
  • Transition moldings and trims
  • Color and direction of planks or tile (straight, diagonal, herringbone, etc.)
  • Grout type and color (for tile installations)
RedFloors is not responsible for delays or rework caused by incorrect materials delivered by your supplier. All issues must be resolved prior to the day of installation.

✅ Site Conditions
  • Acclimation: Hardwood, laminate, and other temperature-sensitive flooring must be stored in the installation area for at least 72 hours prior to installation. Interior temperature and humidity must be maintained per manufacturer guidelines before, during, and after installation.
  • Utilities: Installers require access to electrical outlets and, for tile or vinyl jobs, running water.
  • Clear Pathways: Ensure a clear path from your entry point to each installation area.
  • Pets and Children: Keep pets and children away from the work zone for safety and efficiency.

✅ Furniture & Items to Remove
Unless otherwise specified in your service agreement, please remove or relocate the following before your installer arrives:
  • All items from china cabinets, bookshelves, and table tops
  • Wall art, plaques, and mirrors (including adjacent rooms)
  • Closet contents from the floor and low-hanging garments
  • Draperies that hang within 2 feet of the floor
  • Electronics, including TVs, computers, and audio equipment
  • Fragile or irreplaceable items (e.g., antiques, artwork, collectibles)
Installers do not handle:
  • Gas appliances, refrigerators with water lines, or toilets (unless previously agreed in writing)
  • Pianos or pool tables: We do not move slate pool tables or grand pianos. If moving is requested, tuning or leveling is the customer’s responsibility.
  • Waterbeds, aquariums, or grandfather clocks
  • Disconnection or reconnection of electronics or plumbing fixtures

✅ Fixtures, Moldings, and Wall Prep
  • If existing baseboards or transitions need removal and reinstallation, our installers will take reasonable care — but we cannot guarantee against breakage due to age or prior installation methods.
  • You may need to perform minor touch-ups to baseboards or walls after flooring is installed.
  • We are not responsible for cutting doors that do not clear the new flooring. This must be handled separately by a qualified carpenter.


7. Material Delivery, Coordination, and Supplier Relationships
RedFloors does not sell, store, or transport flooring materials. However, as your project management partner, we actively coordinate with trusted retail suppliers to help streamline your flooring selection, delivery, and on-site readiness process.
Through our partnerships with local flooring stores, RedFloors may assist with:

  • Coordinating material delivery dates based on your project timeline
  • Verifying material types and quantities before installation
  • Identifying and resolving common shipment issues with suppliers on your behalf
  • Advising on product selections based on aesthetic, technical, or design considerations
Additionally, in many participating stores, RedFloors is represented via in-store kiosks or registration stations. Whether you first discover us at the store, or come to us for an in-home consultation before visiting a retailer, you benefit from our integrated approach. In some cases, exclusive discounts or preferred pricing may be available through partner stores when working with RedFloors. These savings are passed directly to you.

Important Clarification:

While we coordinate closely with retailers, RedFloors is not responsible for:

  • The accuracy or completeness of third-party shipments
  • Delivery delays or damages caused by the store or carrier
  • Missing accessories, incorrect colors, or product defects
  • Rescheduling costs if materials are not delivered or ready in time
To avoid delays, please ensure that all flooring materials are:
  • On-site at least one business day prior to installation
  • Stored indoors, protected from damage and exposure
  • Verified against your final product list or invoice
If any issues arise with material delivery, we will gladly assist in communication with the supplier. However, final responsibility for product condition and availability remains with the seller.


8. Manufacturer’s Warranty and Product Claims
RedFloors does not sell flooring materials and therefore does not issue warranties on products themselves. However, we work exclusively with licensed and vetted professional contractors whose installations meet or exceed manufacturer and retailer warranty standards.
In most cases, flooring manufacturers and suppliers require professional installation by a licensed contractor in order for their product warranties to remain valid.
Installations completed by RedFloors-affiliated contractors fully qualify under this requirement.
Product Warranty Claims
Any issue involving:

  • Product quality or wear performance
  • Color, texture, or finish inconsistencies
  • Structural or surface defects
must be addressed directly to the retailer or manufacturer from whom you purchased your materials. RedFloors can assist by:


  • Providing installation records and documentation
  • Helping photograph and describe any defects
  • Reinstalling approved replacement materials for a quoted labor fee

Please review your product’s warranty statement in detail, as each manufacturer has unique coverage terms and exclusions.

✅ RedFloors Care Guarantee™
In addition to other warranties, RedFloors offers its own RedFloors Care Guarantee™. This guarantee is subject to its own terms and conditions.
To learn more, please refer to our full RedFloors Care Guarantee™ Policy, www.redfloors.com/care-guarantee.


9. General Terms & Limitations of Responsibility
RedFloors LLC provides residential flooring installation services through licensed California contractors under managed service agreements. We are committed to delivering professional, code-compliant installations and transparent communication throughout your project. However, as a service company—not a product supplier or general contractor—we make the following clarifications and limitations of liability:
Scope of Responsibility


RedFloors is responsible for:

  • Assigning qualified, licensed contractors to your project
  • Managing scheduling, job flow, and on-site support
  • Maintaining high standards of communication, cleanliness, and workmanship
  • Honoring our RedFloors Care Guarantee™
  • Honoring our any warranties we offer.

RedFloors is not responsible for:
  • Product defects or performance (see Section 8)
  • Material delivery, delay, damage, or shortages (see Section 7)
  • Pre-existing structural issues, mold, or subfloor instability
  • Utility disconnections, appliance handling, or plumbing failures
  • Damage caused by customer-handled furniture, pets, or unprotected environments
  • Issues that result from climate or moisture conditions outside of manufacturer specifications

Legal Limitation of Liability
To the maximum extent permitted by law, RedFloors LLC and its affiliates, officers, contractors, and representatives shall not be liable for any indirect, incidental, consequential, or special damages arising from:
  • The use or condition of any materials you supplied
  • Delay, rescheduling, or disruption due to third-party factors
  • Claims arising from external warranties, store policies, or delivery mishandling
  • Loss of time, income, business, or accommodations related to project timing
If RedFloors is found liable for any damages, our total liability shall not exceed the labor cost paid directly to RedFloors for the installation portion of your project.

Jurisdiction and Dispute Resolution
These terms shall be governed by the laws of the State of California. Any disputes arising out of your project or services rendered shall be resolved in the appropriate courts of Shasta County, California.


10. Material Quantities & Product Color Variations
RedFloors assists clients in planning and coordinating flooring installation, but does not manufacture, distribute, or sell materials. Because of this, we want to clearly outline expectations around material quantities, color matching, and visual tolerances in flooring products.

Material Quantities & Overage
Flooring materials often require cutting, seaming, and trimming, which means the amount of product purchased may exceed the exact square footage of the space.

  • Industry-standard waste allowance is typically 7–10% above the net measured area, depending on layout complexity and product type.
  • Material quantities are generally confirmed by RedFloors prior to installation, but ultimate responsibility for accurate ordering lies with the supplier and purchaser.
  • RedFloors is not responsible for shortages or overages of product, but will notify you immediately if material appears insufficient at the job site.

Color, Texture, and Pattern Variations
Most flooring products, especially natural materials or those produced in dye lots, contain inherent variation in shade, texture, and grain.
  • Dye lot differences, shading, pooling, and minor tonal shifts are considered normal and not grounds for product rejection.
  • Hardwood, bamboo, and cork flooring may contain natural streaking, grain variation, and changes from heartwood to sapwood.
  • Carpet and vinyl may show seams depending on lighting, layout, and pile direction. RedFloors will always follow best industry practices in seam placement, but visibility of seams is not a defect.
For the most accurate representation of color and texture, we strongly recommend viewing full-size samples in-person at your chosen supplier.

Visual Expectations
Despite our assistance in project planning, RedFloors cannot guarantee an exact color match to samples, website images, or showroom lighting. Variations caused by dye lot changes, lighting conditions, or manufacturing tolerances are considered acceptable within industry norms.


11. Privacy and Data Use
At RedFloors, we value your privacy and are committed to protecting any personal information you share with us in the process of scheduling, planning, or managing your flooring project.
What We Collect
We may collect the following types of personal information:

  • Your name, phone number, email, and service address
  • Project details, such as square footage, material types, and timeline preferences
  • Communication records, including estimates, scheduling notes, and support inquiries
  • Photos, floor plans, or documents voluntarily submitted by you
  • Limited site usage data (e.g., IP address, device type) for website performance analysis
We do not collect or store credit card or banking information. All payments, if processed electronically, are handled by secure third-party platforms governed by their own privacy policies.

How We Use Your Information
RedFloors uses your information solely for the purpose of:

  • Responding to service inquiries and estimate requests
  • Scheduling site visits, measurements, and installations
  • Coordinating with contractors assigned to your project
  • Providing project updates, confirmations, and customer support
  • Complying with legal, tax, or record-keeping obligations
Your data is never sold, rented, or shared with third parties for unrelated marketing purposes.

Communications
By providing your phone number or email address, you agree to receive communications related to your project, including:
  • Appointment reminders
  • Project updates
  • Feedback or service follow-ups
You may opt out of promotional messages at any time, but will continue to receive essential communication necessary to complete your project.

Your Rights
You may request:
  • A copy of the personal information we store
  • Correction or deletion of outdated or inaccurate records
  • A full explanation of how your data is used
Please email installation@redfloors.shop with any privacy-related inquiries. For more detailed information, refer to our full Privacy Policy, available at www.redfloors.com/privacy-policy


12. Contact & Dispute Resolution Instructions
We’re committed to resolving any questions, concerns, or service issues with professionalism and transparency. If you experience a problem related to your installation, communication, or customer experience, please contact us as soon as possible so we can assist.
📬 Contact Information
RedFloors LLC
Redding, California
Phone: (530) 709-1010
Email: installation@redfloors.shop
Website: www.redfloors.com
Customer support is available during normal business hours. For time-sensitive issues related to active installations (such as site access or safety), please call rather than email.

⚖️ Dispute Resolution
If a dispute arises and cannot be resolved through direct communication, both parties agree to attempt good-faith mediation prior to pursuing legal action.
Any formal claims, disputes, or demands relating to RedFloors services shall be governed by the laws of the State of California and resolved exclusively in the courts located in Shasta County, California.
Any claim related to your installation must be brought within two (2) years of the date the issue arises. Claims made after this period may be considered waived and unenforceable.

1. Site Ownership and Company Information

This Customer Service Policy is issued by Redfloors LLC, a California Limited Liability Company (“Redfloors,” “we,” “us,” or “our”), operating as a residential flooring installation and project management company. We specialize exclusively in coordinating and managing the professional installation of flooring materials—we do not sell flooring products or materials. All installations are performed by independently licensed California contractors who operate under formal service agreements with Redfloors and must meet our internal standards for quality, communication, and compliance with local regulations and building codes.
For inquiries, concerns, or legal correspondence, please contact:
RedFloors LLC
Redding, California
Phone: (530) 709-1010
Email: installation@redfloors.shop
Website: www.redfloors.com


2. Pricing and Payment for Services

RedFloors LLC offers transparent, project-based pricing for residential flooring installation services. All estimates provided—whether online through our Project Calculator, by phone, or during an in-home visit—are based on current labor rates, project complexity, site conditions, and other factors relevant to installation. Because we do not sell flooring materials, pricing for products is not included and must be obtained directly from the supplier where the customer purchases their flooring.
Any initial quote provided by RedFloors is a preliminary estimate and may be subject to adjustment following an on-site assessment by your assigned project manager or contractor. If your project involves additional labor (e.g., subfloor preparation, demolition, moisture barriers, or furniture relocation), these costs will be communicated before work begins and must be approved in writing.
Payment for services must be made in full prior to the start of installation, unless otherwise stated in writing. If you are financing your project, the financing term and agreement will begin once installation is scheduled. RedFloors reserves the right to withhold scheduling or service delivery until payment or financing is confirmed.
In the event of customer default under any service agreement or invoice, RedFloors may employ legal counsel to recover outstanding amounts. In such cases, the customer agrees to pay all reasonable attorney’s fees and costs incurred by RedFloors in enforcing its rights.

2.1 ⬇️ Direct Payments to Licensed Contractors

While RedFloors facilitates estimates, contractor selection, and project oversight as part of our project management services, we do not directly collect or process payments for installation labor.
All financial transactions for installation services are conducted directly between the customer and the licensed contractor assigned to the project. This structure ensures full compliance with California Business & Professions Code, which requires licensed professionals to receive payment for construction-related work.
Even when RedFloors generates estimates, invoices, or payment links on behalf of the contractor, all documentation will clearly display the contractor’s:

  • Legal business name
  • CSLB license number
  • Business address and contact details
  • Scope of services and associated charges
Payment must be remitted directly to the contractor indicated on the invoice, unless otherwise stated in writing. If a financing plan is arranged, it will also be executed in the name of the contractor, not RedFloors LLC.
RedFloors may coordinate scheduling, communication, and estimate delivery, but we do not receive, handle, or retain client funds for installation labor. In the event of a payment dispute or legal collection matter, the responsible party will be the contractor listed on the corresponding invoice.

2.2 🤝 Pricing Structure and Contractor Participation

All licensed contractors performing work under the RedFloors brand operate under formal service and operational agreements. These agreements outline mutual expectations regarding project quality, service standards, and pricing participation.
The pricing structure presented to customers reflects:

  • Current market trends in California flooring installation
  • Regional labor rates and job scope complexity
  • Agreed-upon labor valuations between RedFloors and its contractor partners
Each contractor independently approves and agrees to their participation in the pricing presented to the customer prior to the issuance of any estimate or invoice. RedFloors does not impose pricing unilaterally; instead, we coordinate pricing as part of a collaborative model that respects the independence of each contractor and ensures compliance with legal and ethical standards.
While we operate under a shared brand and service promise, pricing is not mandated by RedFloors LLC as a corporation, but is the result of mutual consent and alignment with industry norms. This ensures consistency, fairness, and transparency for the customer, while also honoring the professional autonomy of each licensed tradesperson.

2.3 ✳️ Clarification on Representation and Final Cost

In other words:
Any price or final cost communicated to the customer by a RedFloors project manager is pre-approved by the licensed contractor assigned to the project. RedFloors and the contractor act as mutual representatives for the purposes of quoting, project management, and customer service.
The contractor agrees not to alter pricing once approved and communicated through RedFloors channels. While the customer may make payment directly to the contractor, all project management, scheduling, updates, and service communication continue to be handled by RedFloors. The customer’s contractual and service relationship remains with RedFloors throughout the process, and RedFloors remains the primary point of contact and responsibility for the duration of the project.


3. Cancellations or Modifications to Installation Services
You have the right to cancel your service agreement within three (3) business days of signing, in accordance with the Federal Right of Rescission under the Consumer Credit Protection Act of 1968. Sundays and national holidays are excluded from this time period. To cancel within this window, you must submit a written cancellation request by email to installation@redfloors.shop or by mail to the address listed in Section 1. Cancellations are not accepted by phone or text.
After this period, any changes or cancellations to a scheduled installation must be requested no later than three (3) full business days before your scheduled installation date. Late cancellations may be subject to fees that reflect administrative costs, contractor rebooking charges, or unrecoverable time allocations.
If your project requires a reschedule due to changes in material availability, site readiness, or other external factors, Redfloors will work with you to reassign an installation window. However, delays caused by lack of customer communication, inaccessible job sites, or failure to prepare the site (e.g., move furniture, secure materials) may result in service fees.
RedFloors reserves the right to cancel or reschedule installations due to unforeseen circumstances, such as weather, contractor emergencies, or safety concerns. In such cases, we will make reasonable efforts to reschedule your project at the earliest availability.


4. Returns and Material-Related Issues
RedFloors LLC does not sell flooring materials or products. All materials used in your project must be purchased independently by you, the customer, from a third-party retailer or supplier of your choice. Accordingly, Redfloors is not responsible for the return, refund, exchange, or warranty of any flooring product, accessory, or material.
If you wish to return, exchange, or dispute a product you’ve purchased, please refer to the return policy of the supplier or retailer from whom the material was obtained. Redfloors will not process refunds or returns for any unused, damaged, or incorrect product and cannot guarantee return eligibility or credit from third-party sellers.
To ensure a smooth installation experience:

  • You are responsible for verifying the type, quantity, color, and quality of materials upon delivery from your supplier.
  • Any material defect, shortage, or incompatibility must be resolved directly with the supplier prior to your scheduled installation.
  • If defective or incorrect materials are identified by the installer at the job site, installation will be paused until the issue is resolved.
In limited cases, RedFloors may offer coordination support between you and your supplier, but this is provided as a courtesy only and does not imply responsibility or liability on the part of Redfloors.


5. Installation Information
RedFloors provides residential flooring installation services through independently licensed contractors operating under formal agreements with our company. All installations are coordinated and quality-assured by RedFloors project managers, but the physical labor is performed by independent professionals who meet our standards for workmanship, licensing, and code compliance.
Please note the following important details regarding your installation:

  • Subfloor Preparation: Most installations require inspection and possible preparation of your subfloor. These costs are not included in your initial estimate unless specifically noted. Additional charges may apply for leveling, moisture mitigation, or structural repairs. You will receive a revised quote for approval prior to the commencement of work.
  • Furniture & Site Access: You are responsible for ensuring that the installation area is accessible, clear, and safe. If your service agreement includes furniture moving, it covers large, freestanding items only. Installers do not disconnect or move electronics, aquariums, gas appliances, fragile items, or personal valuables. Please remove breakables, bedding, and low-hanging drapes in advance.
  • Presence During Installation: A responsible adult (18+) must be present on-site during the entire installation process. Installers cannot begin work at unoccupied properties.
  • Unforeseen Conditions: If structural issues (such as water damage, mold, termites, or subfloor instability) are discovered during the job, installation will pause until appropriate remediation is completed by the homeowner. RedFloors does not provide structural repair services.
  • Delays and Rebooking: While every effort is made to meet your scheduled date, installation may be delayed due to contractor emergencies, supplier issues, weather, or site inaccessibility. RedFloors is not responsible for incidental costs related to rescheduling (e.g., time off work, travel, lodging).
  • Clean-Up: Installers will clean up after themselves and dispose of normal job debris. However, dust and residual particles may result from demolition or cutting materials. We recommend covering nearby furniture and electronics, as RedFloors is not responsible for post-installation cleaning.
By proceeding with installation, you agree to the terms above and acknowledge that readiness of the site is your responsibility unless otherwise specified in writing.

Note on Courtesy Measures:
As part of our commitment to a high-quality experience, RedFloors may perform reasonable protective measures on-site as a courtesy — such as taping walls up to 2 feet in height to reduce scuff marks, or wrapping furniture in protective film during removal when requested. These services are provided on a best-effort basis and do not constitute a guarantee of full protection or damage prevention. While we strive to handle your space with care, RedFloors does not assume liability for incidental marks, dust, or wear caused by necessary movement, installation tools, or surface contact during the course of work.


6. Pre-Installation Checklist
To ensure your installation proceeds smoothly and on schedule, please review and complete the following checklist prior to your scheduled service date. Your cooperation is essential in helping RedFloors and its contractors maintain a safe, efficient, and professional working environment.

✅ Material Verification
Before installation begins, please double-check the following (especially if you sourced materials from multiple vendors):

  • Correct quantity and dimensions of flooring materials
  • Type of underlayment or padding (if applicable)
  • Transition moldings and trims
  • Color and direction of planks or tile (straight, diagonal, herringbone, etc.)
  • Grout type and color (for tile installations)
RedFloors is not responsible for delays or rework caused by incorrect materials delivered by your supplier. All issues must be resolved prior to the day of installation.

✅ Site Conditions
  • Acclimation: Hardwood, laminate, and other temperature-sensitive flooring must be stored in the installation area for at least 72 hours prior to installation. Interior temperature and humidity must be maintained per manufacturer guidelines before, during, and after installation.
  • Utilities: Installers require access to electrical outlets and, for tile or vinyl jobs, running water.
  • Clear Pathways: Ensure a clear path from your entry point to each installation area.
  • Pets and Children: Keep pets and children away from the work zone for safety and efficiency.

✅ Furniture & Items to Remove
Unless otherwise specified in your service agreement, please remove or relocate the following before your installer arrives:
  • All items from china cabinets, bookshelves, and table tops
  • Wall art, plaques, and mirrors (including adjacent rooms)
  • Closet contents from the floor and low-hanging garments
  • Draperies that hang within 2 feet of the floor
  • Electronics, including TVs, computers, and audio equipment
  • Fragile or irreplaceable items (e.g., antiques, artwork, collectibles)
Installers do not handle:
  • Gas appliances, refrigerators with water lines, or toilets (unless previously agreed in writing)
  • Pianos or pool tables: We do not move slate pool tables or grand pianos. If moving is requested, tuning or leveling is the customer’s responsibility.
  • Waterbeds, aquariums, or grandfather clocks
  • Disconnection or reconnection of electronics or plumbing fixtures

✅ Fixtures, Moldings, and Wall Prep
  • If existing baseboards or transitions need removal and reinstallation, our installers will take reasonable care — but we cannot guarantee against breakage due to age or prior installation methods.
  • You may need to perform minor touch-ups to baseboards or walls after flooring is installed.
  • We are not responsible for cutting doors that do not clear the new flooring. This must be handled separately by a qualified carpenter.


7. Material Delivery, Coordination, and Supplier Relationships
RedFloors does not sell, store, or transport flooring materials. However, as your project management partner, we actively coordinate with trusted retail suppliers to help streamline your flooring selection, delivery, and on-site readiness process.
Through our partnerships with local flooring stores, RedFloors may assist with:

  • Coordinating material delivery dates based on your project timeline
  • Verifying material types and quantities before installation
  • Identifying and resolving common shipment issues with suppliers on your behalf
  • Advising on product selections based on aesthetic, technical, or design considerations
Additionally, in many participating stores, RedFloors is represented via in-store kiosks or registration stations. Whether you first discover us at the store, or come to us for an in-home consultation before visiting a retailer, you benefit from our integrated approach. In some cases, exclusive discounts or preferred pricing may be available through partner stores when working with RedFloors. These savings are passed directly to you.

Important Clarification:

While we coordinate closely with retailers, RedFloors is not responsible for:

  • The accuracy or completeness of third-party shipments
  • Delivery delays or damages caused by the store or carrier
  • Missing accessories, incorrect colors, or product defects
  • Rescheduling costs if materials are not delivered or ready in time
To avoid delays, please ensure that all flooring materials are:
  • On-site at least one business day prior to installation
  • Stored indoors, protected from damage and exposure
  • Verified against your final product list or invoice
If any issues arise with material delivery, we will gladly assist in communication with the supplier. However, final responsibility for product condition and availability remains with the seller.


8. Manufacturer’s Warranty and Product Claims
RedFloors does not sell flooring materials and therefore does not issue warranties on products themselves. However, we work exclusively with licensed and vetted professional contractors whose installations meet or exceed manufacturer and retailer warranty standards.
In most cases, flooring manufacturers and suppliers require professional installation by a licensed contractor in order for their product warranties to remain valid.
Installations completed by RedFloors-affiliated contractors fully qualify under this requirement.
Product Warranty Claims
Any issue involving:

  • Product quality or wear performance
  • Color, texture, or finish inconsistencies
  • Structural or surface defects
must be addressed directly to the retailer or manufacturer from whom you purchased your materials. RedFloors can assist by:


  • Providing installation records and documentation
  • Helping photograph and describe any defects
  • Reinstalling approved replacement materials for a quoted labor fee

Please review your product’s warranty statement in detail, as each manufacturer has unique coverage terms and exclusions.

✅ RedFloors Care Guarantee™
In addition to other warranties, RedFloors offers its own RedFloors Care Guarantee™. This guarantee is subject to its own terms and conditions.
To learn more, please refer to our full RedFloors Care Guarantee™ Policy, www.redfloors.com/care-guarantee.


9. General Terms & Limitations of Responsibility
RedFloors LLC provides residential flooring installation services through licensed California contractors under managed service agreements. We are committed to delivering professional, code-compliant installations and transparent communication throughout your project. However, as a service company—not a product supplier or general contractor—we make the following clarifications and limitations of liability:
Scope of Responsibility


RedFloors is responsible for:

  • Assigning qualified, licensed contractors to your project
  • Managing scheduling, job flow, and on-site support
  • Maintaining high standards of communication, cleanliness, and workmanship
  • Honoring our RedFloors Care Guarantee™
  • Honoring our any warranties we offer.

RedFloors is not responsible for:
  • Product defects or performance (see Section 8)
  • Material delivery, delay, damage, or shortages (see Section 7)
  • Pre-existing structural issues, mold, or subfloor instability
  • Utility disconnections, appliance handling, or plumbing failures
  • Damage caused by customer-handled furniture, pets, or unprotected environments
  • Issues that result from climate or moisture conditions outside of manufacturer specifications

Legal Limitation of Liability
To the maximum extent permitted by law, RedFloors LLC and its affiliates, officers, contractors, and representatives shall not be liable for any indirect, incidental, consequential, or special damages arising from:
  • The use or condition of any materials you supplied
  • Delay, rescheduling, or disruption due to third-party factors
  • Claims arising from external warranties, store policies, or delivery mishandling
  • Loss of time, income, business, or accommodations related to project timing
If RedFloors is found liable for any damages, our total liability shall not exceed the labor cost paid directly to RedFloors for the installation portion of your project.

Jurisdiction and Dispute Resolution
These terms shall be governed by the laws of the State of California. Any disputes arising out of your project or services rendered shall be resolved in the appropriate courts of Shasta County, California.


10. Material Quantities & Product Color Variations
RedFloors assists clients in planning and coordinating flooring installation, but does not manufacture, distribute, or sell materials. Because of this, we want to clearly outline expectations around material quantities, color matching, and visual tolerances in flooring products.

Material Quantities & Overage
Flooring materials often require cutting, seaming, and trimming, which means the amount of product purchased may exceed the exact square footage of the space.

  • Industry-standard waste allowance is typically 7–10% above the net measured area, depending on layout complexity and product type.
  • Material quantities are generally confirmed by RedFloors prior to installation, but ultimate responsibility for accurate ordering lies with the supplier and purchaser.
  • RedFloors is not responsible for shortages or overages of product, but will notify you immediately if material appears insufficient at the job site.

Color, Texture, and Pattern Variations
Most flooring products, especially natural materials or those produced in dye lots, contain inherent variation in shade, texture, and grain.
  • Dye lot differences, shading, pooling, and minor tonal shifts are considered normal and not grounds for product rejection.
  • Hardwood, bamboo, and cork flooring may contain natural streaking, grain variation, and changes from heartwood to sapwood.
  • Carpet and vinyl may show seams depending on lighting, layout, and pile direction. RedFloors will always follow best industry practices in seam placement, but visibility of seams is not a defect.
For the most accurate representation of color and texture, we strongly recommend viewing full-size samples in-person at your chosen supplier.

Visual Expectations
Despite our assistance in project planning, RedFloors cannot guarantee an exact color match to samples, website images, or showroom lighting. Variations caused by dye lot changes, lighting conditions, or manufacturing tolerances are considered acceptable within industry norms.


11. Privacy and Data Use
At RedFloors, we value your privacy and are committed to protecting any personal information you share with us in the process of scheduling, planning, or managing your flooring project.
What We Collect
We may collect the following types of personal information:

  • Your name, phone number, email, and service address
  • Project details, such as square footage, material types, and timeline preferences
  • Communication records, including estimates, scheduling notes, and support inquiries
  • Photos, floor plans, or documents voluntarily submitted by you
  • Limited site usage data (e.g., IP address, device type) for website performance analysis
We do not collect or store credit card or banking information. All payments, if processed electronically, are handled by secure third-party platforms governed by their own privacy policies.

How We Use Your Information
RedFloors uses your information solely for the purpose of:

  • Responding to service inquiries and estimate requests
  • Scheduling site visits, measurements, and installations
  • Coordinating with contractors assigned to your project
  • Providing project updates, confirmations, and customer support
  • Complying with legal, tax, or record-keeping obligations
Your data is never sold, rented, or shared with third parties for unrelated marketing purposes.

Communications
By providing your phone number or email address, you agree to receive communications related to your project, including:
  • Appointment reminders
  • Project updates
  • Feedback or service follow-ups
You may opt out of promotional messages at any time, but will continue to receive essential communication necessary to complete your project.

Your Rights
You may request:
  • A copy of the personal information we store
  • Correction or deletion of outdated or inaccurate records
  • A full explanation of how your data is used
Please email installation@redfloors.shop with any privacy-related inquiries. For more detailed information, refer to our full Privacy Policy, available at www.redfloors.com/privacy-policy


12. Contact & Dispute Resolution Instructions
We’re committed to resolving any questions, concerns, or service issues with professionalism and transparency. If you experience a problem related to your installation, communication, or customer experience, please contact us as soon as possible so we can assist.
📬 Contact Information
RedFloors LLC
Redding, California
Phone: (530) 709-1010
Email: installation@redfloors.shop
Website: www.redfloors.com
Customer support is available during normal business hours. For time-sensitive issues related to active installations (such as site access or safety), please call rather than email.

⚖️ Dispute Resolution
If a dispute arises and cannot be resolved through direct communication, both parties agree to attempt good-faith mediation prior to pursuing legal action.
Any formal claims, disputes, or demands relating to RedFloors services shall be governed by the laws of the State of California and resolved exclusively in the courts located in Shasta County, California.
Any claim related to your installation must be brought within two (2) years of the date the issue arises. Claims made after this period may be considered waived and unenforceable.

FLOORING INSTALLATION FAQs

How Do I Measure My Rooms for Flooring?
Accurate measurements help determine the quantity and cost of flooring materials you'll need. Use a measuring tape to record the length and width of each room, noting down the dimensions. For rooms with complex shapes, sketching a basic layout helps simplify the measuring process. For precise measurements and multiple rooms, schedule a professional in-home measurement appointment with one of our experts.

Why Does Quality Installation Matter?
Quality installation significantly impacts the appearance, durability, and longevity of your floors. Proper installation transforms even modestly priced flooring into a stunning and lasting feature. Conversely, poor installation can lead to visible seams, bumps, gaps, and premature wear, regardless of flooring quality. Our skilled installation professionals ensure your flooring looks perfect and remains durable for years to come.

What Types of Flooring Are Available?
There are five main categories:

  • Carpet: Soft, comfortable, available in various colors and patterns.
  • Hardwood: Classic, durable, available as solid or engineered wood.
  • Laminate: Economical, durable, and accurately mimics natural wood.
  • Luxury Vinyl: Highly durable, waterproof, and visually realistic.
  • Tile: Versatile, durable, available in ceramic, porcelain, and natural stone.
Each category offers styles suitable for various tastes and budgets.

What's the Difference Between Soft and Hard Flooring?
Soft Flooring: Primarily carpet, chosen for comfort, warmth, and sound insulation. Ideal for bedrooms, living rooms, or areas needing softness and coziness.
Hard Flooring: Includes hardwood, laminate, vinyl, and tile. Preferred for durability, ease of cleaning, and resistance to moisture and wear.

What's the Best Flooring for Each Room?


Kitchen Floors
Kitchens experience frequent spills and heavy foot traffic. Choose moisture-resistant and durable flooring such as tile, luxury vinyl, or water-resistant hardwood and laminate.
Living Room Floors
Your living area should reflect comfort and style, accommodating frequent use. Soft carpet provides warmth and comfort, while hardwood or laminate offer timeless elegance and easy cleaning. Consider your lifestyle when making this choice.
Bathroom Floors
Bathrooms require moisture-resistant flooring. Traditional tile remains popular, offering durability and waterproof qualities suitable for floors, walls, and showers. Modern luxury vinyl provides a stylish, waterproof alternative that mimics hardwood.
Bedroom Floors
Comfort and coziness often guide flooring choices for bedrooms. Soft carpeting creates warmth, while hardwood floors offer elegance and easy maintenance. Adding a plush area rug over hardwood or laminate can provide a balanced approach between softness and style.

What Factors Should I Consider When Choosing Flooring?
Pets: Choose flooring resistant to scratches and easy to clean, such as durable luxury vinyl, laminate, or pet-friendly carpets.
Children: Durable, easy-to-clean flooring like stain-resistant carpet and waterproof hard surfaces will withstand daily activities and spills while still looking great.

Lifestyle Preferences:

  • Easy Maintenance: Opt for vinyl, laminate, or tile.
  • Frequent Visitors: Choose stain-resistant surfaces in moderate shades.
  • Comfort: Carpeting or area rugs offer comfort and softness underfoot.


Selecting the right flooring involves balancing style, functionality, and ease of maintenance according to your personal needs. With careful consideration of these factors, you'll effortlessly find the perfect flooring solution for your home.



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