1. What This Policy Covers
This Privacy Policy (“Policy”) applies to Redfloors LLC (“Redfloors,” “we,” “our,” or “us”) and governs how we collect, use, disclose, and safeguard personal information you (“you” or “user”) provide when accessing or interacting with our website at www.redfloors.com (“Site”), or when communicating with us by phone, email, SMS, or through in-home appointments and contact forms.

Redfloors LLC is a California-based corporate brand and project management company that oversees residential flooring installation services performed by independently licensed contractors. Each contractor operates under a formal service agreement with Redfloors, is required to:

• Hold an active California contractor license;
• Meet or exceed all applicable regulatory requirements;
• Operate exclusively under the Redfloors brand;
• Adhere to Redfloors’ internal standards for installation quality, customer service, and communication.

Contractors are not franchisees or business partners of Redfloors. They remain legally independent entities while fulfilling client projects under our direct supervision and coordination.
Redfloors does not sell flooring materials. Instead, we manage all aspects of the client experience—from sales and estimation to in-home measurements, contractor assignment, job oversight, and post-installation customer care—for installations using materials purchased independently by the client.
This Policy applies to personal information collected during this service process, as well as through the Site and any digital tools, systems, or applications used to coordinate or deliver our services.

2. What This Policy Does Not Cover
This Policy does not apply to websites, platforms, companies, or individuals that Redfloors LLC does not own, operate, manage, or control—whether or not those entities are linked to or mentioned on our Site.
In particular, this Policy does not cover:

• Third-party retailers or suppliers from whom clients may independently purchase flooring materials;
• Independent contractors or subcontractors acting outside the scope of a formal service agreement with Redfloors;
• Any external websites or platforms you may access through links on our Site;
• Any advertising networks, analytics providers, or social media platforms that operate under their own privacy policies.

We encourage you to carefully review the privacy policies of any third-party site or service before submitting your personal information.
Redfloors does not collect or process protected health information (PHI) as defined under HIPAA. Should our services ever include the handling of such data, we will update this Policy accordingly and provide notice in compliance with all applicable legal standards.
Unless explicitly stated, Redfloors does not accept liability for the privacy practices of any third party, including independent contractors acting outside of our managed projects or any party from whom you purchase products separately.

3. Information Collection and Usage by Us
Our primary goal in collecting personal information is to coordinate and manage flooring installation services under the Redfloors brand and to provide you with a streamlined, professional, and efficient customer experience.
We collect only the information necessary to assess your project, communicate effectively, and fulfill service-related responsibilities. Information is collected directly through our Site, through in-home visits, or via other communication channels such as phone, email, or SMS.
Information We May Collect Includes:

• Your full name, email address, phone number, and service address;
• Details about your property or flooring project (e.g., room measurements, surface types, preferred timeline);
• Communication records (including service inquiries, appointment requests, and customer support conversations);
• Photographs or project files that you voluntarily upload or send to us;
• IP address, browser type, referral URL, and general geolocation (for site analytics and performance);
• Feedback or reviews submitted through forms or surveys.

We do not collect credit card or banking information. Any payment processing, if applicable, is handled by secure third-party providers subject to their own privacy policies.
How We Use This Information:

• To respond to service inquiries, send estimates, and schedule appointments;
• To assign licensed contractors who operate under Redfloors to your project;
• To provide project updates, confirmations, and service-related communications;
• To document and maintain records of service quality and customer interaction;
• To conduct internal analytics and improve the performance of our Site and services;
• To send occasional updates or promotions (you may opt out at any time).

We use your information only for purposes directly related to project management, communication, scheduling, and service delivery. Your information is never sold, and we do not use it for unrelated third-party marketing.

4. We Will Not Knowingly Transfer Your Personal Information Except as Disclosed in This Policy
Redfloors LLC does not sell or rent your personal information. We only share your information when it is necessary to provide the services you’ve requested, or as required by law.
In most cases, you may choose not to provide certain optional information. However, withholding required information (such as your name, phone number, or address) may prevent us from responding to your service request or assigning a contractor to your project.
Examples of When We May Share Your Information:

• With licensed contractors operating under the Redfloors brand for the purpose of completing your flooring project;
• With third-party vendors who provide services on our behalf (such as appointment scheduling, email delivery, or analytics);
• When required to comply with legal obligations, subpoenas, or court orders;
• To enforce our Terms of Service or investigate violations or misuse of our platform;
• In aggregated or anonymized form for internal analysis, reporting, or marketing insights.

We track general usage data such as page views, user behavior, and referral sources. This data is used only in aggregated form to improve the Site and better understand customer interests. This information does not include personally identifiable information.
We do not sell or share your mobile opt-in data or text messaging information with any third parties, partners, or affiliates.
Redfloors cooperates with law enforcement and may disclose your information if, in good faith, we believe such action is necessary to comply with the law or protect our rights, your safety, or the safety of others.

5. Account Creation and User Profiles
To access certain features of the Redfloors website—such as requesting a quote, scheduling a measurement, or viewing project status—you may be asked to create an account or submit a personal project request form. This may include providing your name, contact details, property information, and optional project-related notes or photos.
If you create an account or submit a profile through the Site, the information you provide may be stored and used for purposes including project planning, coordination, and communication. You are solely responsible for ensuring that the information you submit is accurate and up to date.
Public vs. Private Project Information
Some tools on the Site may allow you to upload photos, provide reviews, or submit project details. You may choose to do this through a:

• Private project inquiry, where the information is accessible only to Redfloors staff and the assigned contractor;
• Public-facing form, such as testimonials or gallery submissions, which may be visible to others and/or published online.

If you submit content through a public form, you acknowledge that this information may be shared, published, or used in marketing materials, subject to our Terms of Service. If you later convert a public submission to private, please note that previously shared content may remain visible on the Site or social media platforms where it was already published.
We encourage users to avoid sharing sensitive personal details or private location data in publicly visible submissions. Content you share publicly is done at your own risk and is not subject to confidentiality protections under this Policy.

6. How We Use Your Information Internally
Redfloors LLC uses the information we collect from you—through the Site, project forms, or direct communication—for purposes directly related to managing your flooring project and improving our service.
We may use your information to:

• Respond to your service inquiries or requests;
• Assign a licensed contractor affiliated with Redfloors to your project;
• Schedule on-site visits, consultations, or installations;
• Track the progress and status of your project internally;
• Communicate with you about your project via email, phone, or SMS;
• Collect feedback and monitor service quality;
• Resolve disputes or troubleshoot issues;
• Analyze usage trends, improve website functionality, and optimize customer experience.

We also maintain records of past service requests, communications, and submitted project information to help provide continuity and better support for returning customers.
All such use is consistent with the scope of our services and governed by this Policy and applicable privacy laws.

7. Cookies and Tracking Technologies
We use cookies and similar tracking technologies on www.redfloors.com to improve functionality, personalize your experience, and understand how visitors interact with our Site.
What Are Cookies?
Cookies are small data files stored on your browser or device when you visit a website. These files help the website recognize your device, retain preferences, and analyze user behavior.
How We Use Cookies:
Redfloors uses cookies and related tools to:

• Remember form entries during quote submissions or scheduling;
• Improve page loading performance and user navigation;
• Track general usage patterns and page traffic (via analytics tools);
• Measure the effectiveness of marketing efforts;
• Enhance security and fraud prevention.

We do not use cookies to collect sensitive personal information, nor do we combine cookie data with your name or contact details unless you voluntarily submit them through a form.
Some cookies may be set by trusted third-party providers (such as analytics or appointment platforms) that help us monitor performance and user experience.
Your Choices:
You can choose to disable cookies through your browser settings. Most browsers allow you to block or delete cookies, receive alerts when cookies are sent, or browse in “private” mode. Please note that disabling cookies may limit some functionality of the Site.
By continuing to use our Site, you consent to our use of cookies in accordance with this Policy and applicable laws.

8. Disclosure of Your Personal Information
Redfloors LLC does not sell or rent your personal information. We only disclose personal information when it is necessary to fulfill a service you have requested, when required by law, or as otherwise described in this Policy.
We may disclose your personal information:

• To Redfloors-assigned contractors: We may share your name, contact information, project details, and address with licensed independent contractors operating under the Redfloors brand for the purpose of executing your project.
• To service providers working on our behalf: This includes scheduling platforms, email systems, web hosting providers, and other trusted vendors that assist us in providing and improving our services. These providers are contractually obligated to protect your data and use it only as instructed.
• To comply with legal obligations: We may disclose your information if required by law, subpoena, court order, or other legal process, or to protect our rights or the rights of others.
• In the case of violations: If we believe you have violated our Terms of Service or engaged in fraudulent or harmful conduct, we may disclose your information to the appropriate authorities or investigative entities.
• In an aggregated or anonymized format: We may share data that cannot reasonably be used to identify you (e.g., usage trends, general service statistics) for business analysis or marketing purposes.

We do not share:

• Your mobile opt-in data or SMS consent information with third parties;
• Your information with advertising networks for behavioral or interest-based targeting;
• Any sensitive data (such as credit card numbers), which we do not collect directly.

All disclosures are made in accordance with applicable privacy laws and are limited to what is reasonably necessary.

9. Security
Redfloors LLC takes reasonable and industry-standard precautions to protect the personal information you share with us, both during transmission and once received.
We implement a combination of physical, administrative, and technical safeguards to protect your data from unauthorized access, misuse, alteration, or disclosure. These measures include:

• Secure servers and encrypted data transmission (HTTPS);
• Limited access to personal information, granted only to authorized staff or contractors;
• Internal training and policies regarding data handling and confidentiality;
• Routine monitoring and security updates to the Site and connected systems.

Despite our best efforts, no method of electronic transmission or storage is 100% secure. Therefore, we cannot guarantee absolute security of your information. You acknowledge that transmission of information over the internet is done at your own risk.
What You Can Do:
To help protect your own information:

• Do not share login credentials or sensitive project details in unsecured communications;
• Use strong, unique passwords if account features are offered;
• Notify us immediately at installation@redfloors.shop if you believe your information has been compromised.

We will notify you in accordance with applicable state and federal laws if a data breach affecting your personal information occurs under our control.

10. Your Rights (California Residents)
If you are a California resident, you are entitled to certain rights under the California Consumer Privacy Act (CCPA) and other applicable laws. Redfloors LLC respects and supports your rights regarding access, transparency, and control over your personal information.
Your CCPA Rights Include:

• Right to Know: You have the right to request that we disclose what categories of personal information we have collected about you, including the sources of that information, how it is used, and whether it has been shared with any third parties.
• Right to Access: You may request a copy of the specific personal information we hold about you.
• Right to Delete: You may request that we delete personal information we have collected from you, subject to certain legal and contractual exceptions (e.g., required to complete a service, resolve disputes, or comply with law).
• Right to Opt-Out of Sale: Redfloors does not sell personal information. However, you have the right to opt out of any future sale or disclosure should our policies change.
• Right to Non-Discrimination: We will never deny services, charge different prices, or provide a different level of service based on your exercise of your privacy rights.

How to Exercise Your Rights:
To submit a request under the CCPA, you may contact us by:

• Email: installation@redfloors.shop
• Phone: (530) 709-1010
• Mail: Redfloors LLC, Redding, CA

We will verify your identity before processing your request. You may designate an authorized agent to make a request on your behalf. We will respond within the time limits set by California law (typically 45 days).

11. Children’s Privacy
Redfloors LLC does not knowingly collect or solicit personal information from individuals under the age of 13. Our Site and services are intended for use by adults and are not directed to children.
If we become aware that we have unintentionally collected personal information from a child under 13 without verified parental consent, we will take prompt steps to delete that information from our records.
If You Are a Parent or Guardian:
If you believe your child has provided us with personal information without your consent, please contact us immediately at:

• Email: installation@redfloors.shop
• Phone: (530) 709-1010

We will take appropriate action to investigate and remove the data, as required by law.

12. Changes to This Policy
Redfloors LLC reserves the right to update or modify this Privacy Policy at any time to reflect changes in our practices, technologies, legal obligations, or for any other operational, legal, or regulatory reason.
When we make material changes to this Policy, we will:

• Update the “Effective Date” at the top of the page;
• Post the revised Policy on this page;
• Notify you, if required by law, via email or other appropriate means.

We encourage you to review this Policy periodically to stay informed about how we collect, use, and protect your information. Your continued use of the Site or our services following the posting of changes constitutes your acknowledgment and acceptance of those changes.

13. Data Retention and Storage
Redfloors LLC retains your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, including for project management, customer support, legal compliance, dispute resolution, and internal reporting.
Unless a longer retention period is required by law, we may delete or anonymize your information after your project is complete and all related activities have concluded.
We store data using secure third-party servers and cloud providers located within the United States. These providers are contractually obligated to meet industry standards for data protection and confidentiality.

14. Consent to Communications
By providing your phone number or email address through our Site, forms, or during consultations, you consent to receive service-related communications from Redfloors LLC. This may include appointment reminders, project updates, estimate confirmations, feedback requests, and customer support messages via SMS, email, or phone. Standard messaging and data rates may apply. You may opt out of non-essential messages at any time by: 

• Replying “STOP” to any SMS, 
• Clicking “Unsubscribe” in emails, 
• Contacting us at installation@redfloors.shop

We will continue to send essential messages necessary for fulfilling your service requests unless you ask us to delete your information entirely.

15. Use of Third-Party Platforms and Tools
To provide a seamless service experience, Redfloors LLC may use trusted third-party tools, including but not limited to:

• Customer Relationship Management (CRM) software,
• Scheduling and appointment platforms,
• Cloud-based file storage systems,
• Analytics and website performance tools.

These platforms only receive the minimum information necessary to perform their functions and are subject to contractual obligations regarding data security, access control, and confidentiality.

16. User Content and Project Photos
From time to time, Redfloors LLC may request permission to photograph completed flooring installations for use in marketing, training, and client presentations. By voluntarily submitting project photos, testimonials, or permitting us to take photographs during or after the service, you grant Redfloors LLC a non-exclusive, royalty-free, worldwide license to use, reproduce, display, and distribute those images and related content for commercial purposes, including but not limited to:

• Website galleries,
• Social media platforms,
• Promotional materials,
• Portfolio publications.

If you wish to revoke consent for public display of a specific image, please contact us. While we will remove such content from our controlled platforms, we cannot guarantee deletion from third-party systems where it may have already been shared.

17. Geographic Service Area
Redfloors LLC currently operates within the State of California. Our services, including contractor coordination, measurement, and customer support, are available exclusively to clients with residential addresses located within California.
Requests from users outside this service area may be declined or held until service becomes available in their location. We may update this Policy and our service area from time to time as we expand.

18. Contact Information
If you have any questions, requests, concerns, or comments regarding this Privacy Policy or our data practices, please contact us using any of the methods below:

Redfloors LLC
Redding, California
Email: installation@redfloors.shop
Phone: (530) 709-1010
Website: www.redfloors.com
We take privacy seriously and will respond to inquiries in a timely and professional manner, in accordance with applicable laws and our internal procedures.

1. What This Policy Covers
This Privacy Policy (“Policy”) applies to Redfloors LLC (“Redfloors,” “we,” “our,” or “us”) and governs how we collect, use, disclose, and safeguard personal information you (“you” or “user”) provide when accessing or interacting with our website at www.redfloors.com (“Site”), or when communicating with us by phone, email, SMS, or through in-home appointments and contact forms.

Redfloors LLC is a California-based corporate brand and project management company that oversees residential flooring installation services performed by independently licensed contractors. Each contractor operates under a formal service agreement with Redfloors, is required to:

• Hold an active California contractor license;
• Meet or exceed all applicable regulatory requirements;
• Operate exclusively under the Redfloors brand;
• Adhere to Redfloors’ internal standards for installation quality, customer service, and communication.

Contractors are not franchisees or business partners of Redfloors. They remain legally independent entities while fulfilling client projects under our direct supervision and coordination.
Redfloors does not sell flooring materials. Instead, we manage all aspects of the client experience—from sales and estimation to in-home measurements, contractor assignment, job oversight, and post-installation customer care—for installations using materials purchased independently by the client.
This Policy applies to personal information collected during this service process, as well as through the Site and any digital tools, systems, or applications used to coordinate or deliver our services.

2. What This Policy Does Not Cover
This Policy does not apply to websites, platforms, companies, or individuals that Redfloors LLC does not own, operate, manage, or control—whether or not those entities are linked to or mentioned on our Site.
In particular, this Policy does not cover:

• Third-party retailers or suppliers from whom clients may independently purchase flooring materials;
• Independent contractors or subcontractors acting outside the scope of a formal service agreement with Redfloors;
• Any external websites or platforms you may access through links on our Site;
• Any advertising networks, analytics providers, or social media platforms that operate under their own privacy policies.

We encourage you to carefully review the privacy policies of any third-party site or service before submitting your personal information.
Redfloors does not collect or process protected health information (PHI) as defined under HIPAA. Should our services ever include the handling of such data, we will update this Policy accordingly and provide notice in compliance with all applicable legal standards.
Unless explicitly stated, Redfloors does not accept liability for the privacy practices of any third party, including independent contractors acting outside of our managed projects or any party from whom you purchase products separately.

3. Information Collection and Usage by Us
Our primary goal in collecting personal information is to coordinate and manage flooring installation services under the Redfloors brand and to provide you with a streamlined, professional, and efficient customer experience.
We collect only the information necessary to assess your project, communicate effectively, and fulfill service-related responsibilities. Information is collected directly through our Site, through in-home visits, or via other communication channels such as phone, email, or SMS.
Information We May Collect Includes:

• Your full name, email address, phone number, and service address;
• Details about your property or flooring project (e.g., room measurements, surface types, preferred timeline);
• Communication records (including service inquiries, appointment requests, and customer support conversations);
• Photographs or project files that you voluntarily upload or send to us;
• IP address, browser type, referral URL, and general geolocation (for site analytics and performance);
• Feedback or reviews submitted through forms or surveys.

We do not collect credit card or banking information. Any payment processing, if applicable, is handled by secure third-party providers subject to their own privacy policies.
How We Use This Information:

• To respond to service inquiries, send estimates, and schedule appointments;
• To assign licensed contractors who operate under Redfloors to your project;
• To provide project updates, confirmations, and service-related communications;
• To document and maintain records of service quality and customer interaction;
• To conduct internal analytics and improve the performance of our Site and services;
• To send occasional updates or promotions (you may opt out at any time).

We use your information only for purposes directly related to project management, communication, scheduling, and service delivery. Your information is never sold, and we do not use it for unrelated third-party marketing.

4. We Will Not Knowingly Transfer Your Personal Information Except as Disclosed in This Policy
Redfloors LLC does not sell or rent your personal information. We only share your information when it is necessary to provide the services you’ve requested, or as required by law.
In most cases, you may choose not to provide certain optional information. However, withholding required information (such as your name, phone number, or address) may prevent us from responding to your service request or assigning a contractor to your project.
Examples of When We May Share Your Information:

• With licensed contractors operating under the Redfloors brand for the purpose of completing your flooring project;
• With third-party vendors who provide services on our behalf (such as appointment scheduling, email delivery, or analytics);
• When required to comply with legal obligations, subpoenas, or court orders;
• To enforce our Terms of Service or investigate violations or misuse of our platform;
• In aggregated or anonymized form for internal analysis, reporting, or marketing insights.

We track general usage data such as page views, user behavior, and referral sources. This data is used only in aggregated form to improve the Site and better understand customer interests. This information does not include personally identifiable information.
We do not sell or share your mobile opt-in data or text messaging information with any third parties, partners, or affiliates.
Redfloors cooperates with law enforcement and may disclose your information if, in good faith, we believe such action is necessary to comply with the law or protect our rights, your safety, or the safety of others.

5. Account Creation and User Profiles
To access certain features of the Redfloors website—such as requesting a quote, scheduling a measurement, or viewing project status—you may be asked to create an account or submit a personal project request form. This may include providing your name, contact details, property information, and optional project-related notes or photos.
If you create an account or submit a profile through the Site, the information you provide may be stored and used for purposes including project planning, coordination, and communication. You are solely responsible for ensuring that the information you submit is accurate and up to date.
Public vs. Private Project Information
Some tools on the Site may allow you to upload photos, provide reviews, or submit project details. You may choose to do this through a:

• Private project inquiry, where the information is accessible only to Redfloors staff and the assigned contractor;
• Public-facing form, such as testimonials or gallery submissions, which may be visible to others and/or published online.

If you submit content through a public form, you acknowledge that this information may be shared, published, or used in marketing materials, subject to our Terms of Service. If you later convert a public submission to private, please note that previously shared content may remain visible on the Site or social media platforms where it was already published.
We encourage users to avoid sharing sensitive personal details or private location data in publicly visible submissions. Content you share publicly is done at your own risk and is not subject to confidentiality protections under this Policy.

6. How We Use Your Information Internally
Redfloors LLC uses the information we collect from you—through the Site, project forms, or direct communication—for purposes directly related to managing your flooring project and improving our service.
We may use your information to:

• Respond to your service inquiries or requests;
• Assign a licensed contractor affiliated with Redfloors to your project;
• Schedule on-site visits, consultations, or installations;
• Track the progress and status of your project internally;
• Communicate with you about your project via email, phone, or SMS;
• Collect feedback and monitor service quality;
• Resolve disputes or troubleshoot issues;
• Analyze usage trends, improve website functionality, and optimize customer experience.

We also maintain records of past service requests, communications, and submitted project information to help provide continuity and better support for returning customers.
All such use is consistent with the scope of our services and governed by this Policy and applicable privacy laws.

7. Cookies and Tracking Technologies
We use cookies and similar tracking technologies on www.redfloors.com to improve functionality, personalize your experience, and understand how visitors interact with our Site.
What Are Cookies?
Cookies are small data files stored on your browser or device when you visit a website. These files help the website recognize your device, retain preferences, and analyze user behavior.
How We Use Cookies:
Redfloors uses cookies and related tools to:

• Remember form entries during quote submissions or scheduling;
• Improve page loading performance and user navigation;
• Track general usage patterns and page traffic (via analytics tools);
• Measure the effectiveness of marketing efforts;
• Enhance security and fraud prevention.

We do not use cookies to collect sensitive personal information, nor do we combine cookie data with your name or contact details unless you voluntarily submit them through a form.
Some cookies may be set by trusted third-party providers (such as analytics or appointment platforms) that help us monitor performance and user experience.
Your Choices:
You can choose to disable cookies through your browser settings. Most browsers allow you to block or delete cookies, receive alerts when cookies are sent, or browse in “private” mode. Please note that disabling cookies may limit some functionality of the Site.
By continuing to use our Site, you consent to our use of cookies in accordance with this Policy and applicable laws.

8. Disclosure of Your Personal Information
Redfloors LLC does not sell or rent your personal information. We only disclose personal information when it is necessary to fulfill a service you have requested, when required by law, or as otherwise described in this Policy.
We may disclose your personal information:

• To Redfloors-assigned contractors: We may share your name, contact information, project details, and address with licensed independent contractors operating under the Redfloors brand for the purpose of executing your project.
• To service providers working on our behalf: This includes scheduling platforms, email systems, web hosting providers, and other trusted vendors that assist us in providing and improving our services. These providers are contractually obligated to protect your data and use it only as instructed.
• To comply with legal obligations: We may disclose your information if required by law, subpoena, court order, or other legal process, or to protect our rights or the rights of others.
• In the case of violations: If we believe you have violated our Terms of Service or engaged in fraudulent or harmful conduct, we may disclose your information to the appropriate authorities or investigative entities.
• In an aggregated or anonymized format: We may share data that cannot reasonably be used to identify you (e.g., usage trends, general service statistics) for business analysis or marketing purposes.

We do not share:

• Your mobile opt-in data or SMS consent information with third parties;
• Your information with advertising networks for behavioral or interest-based targeting;
• Any sensitive data (such as credit card numbers), which we do not collect directly.

All disclosures are made in accordance with applicable privacy laws and are limited to what is reasonably necessary.

9. Security
Redfloors LLC takes reasonable and industry-standard precautions to protect the personal information you share with us, both during transmission and once received.
We implement a combination of physical, administrative, and technical safeguards to protect your data from unauthorized access, misuse, alteration, or disclosure. These measures include:

• Secure servers and encrypted data transmission (HTTPS);
• Limited access to personal information, granted only to authorized staff or contractors;
• Internal training and policies regarding data handling and confidentiality;
• Routine monitoring and security updates to the Site and connected systems.

Despite our best efforts, no method of electronic transmission or storage is 100% secure. Therefore, we cannot guarantee absolute security of your information. You acknowledge that transmission of information over the internet is done at your own risk.
What You Can Do:
To help protect your own information:

• Do not share login credentials or sensitive project details in unsecured communications;
• Use strong, unique passwords if account features are offered;
• Notify us immediately at installation@redfloors.shop if you believe your information has been compromised.

We will notify you in accordance with applicable state and federal laws if a data breach affecting your personal information occurs under our control.

10. Your Rights (California Residents)
If you are a California resident, you are entitled to certain rights under the California Consumer Privacy Act (CCPA) and other applicable laws. Redfloors LLC respects and supports your rights regarding access, transparency, and control over your personal information.
Your CCPA Rights Include:

• Right to Know: You have the right to request that we disclose what categories of personal information we have collected about you, including the sources of that information, how it is used, and whether it has been shared with any third parties.
• Right to Access: You may request a copy of the specific personal information we hold about you.
• Right to Delete: You may request that we delete personal information we have collected from you, subject to certain legal and contractual exceptions (e.g., required to complete a service, resolve disputes, or comply with law).
• Right to Opt-Out of Sale: Redfloors does not sell personal information. However, you have the right to opt out of any future sale or disclosure should our policies change.
• Right to Non-Discrimination: We will never deny services, charge different prices, or provide a different level of service based on your exercise of your privacy rights.

How to Exercise Your Rights:
To submit a request under the CCPA, you may contact us by:

• Email: installation@redfloors.shop
• Phone: (530) 709-1010
• Mail: Redfloors LLC, Redding, CA

We will verify your identity before processing your request. You may designate an authorized agent to make a request on your behalf. We will respond within the time limits set by California law (typically 45 days).

11. Children’s Privacy
Redfloors LLC does not knowingly collect or solicit personal information from individuals under the age of 13. Our Site and services are intended for use by adults and are not directed to children.
If we become aware that we have unintentionally collected personal information from a child under 13 without verified parental consent, we will take prompt steps to delete that information from our records.
If You Are a Parent or Guardian:
If you believe your child has provided us with personal information without your consent, please contact us immediately at:

• Email: installation@redfloors.shop
• Phone: (530) 709-1010

We will take appropriate action to investigate and remove the data, as required by law.

12. Changes to This Policy
Redfloors LLC reserves the right to update or modify this Privacy Policy at any time to reflect changes in our practices, technologies, legal obligations, or for any other operational, legal, or regulatory reason.
When we make material changes to this Policy, we will:

• Update the “Effective Date” at the top of the page;
• Post the revised Policy on this page;
• Notify you, if required by law, via email or other appropriate means.

We encourage you to review this Policy periodically to stay informed about how we collect, use, and protect your information. Your continued use of the Site or our services following the posting of changes constitutes your acknowledgment and acceptance of those changes.

13. Data Retention and Storage
Redfloors LLC retains your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, including for project management, customer support, legal compliance, dispute resolution, and internal reporting.
Unless a longer retention period is required by law, we may delete or anonymize your information after your project is complete and all related activities have concluded.
We store data using secure third-party servers and cloud providers located within the United States. These providers are contractually obligated to meet industry standards for data protection and confidentiality.

14. Consent to Communications
By providing your phone number or email address through our Site, forms, or during consultations, you consent to receive service-related communications from Redfloors LLC. This may include appointment reminders, project updates, estimate confirmations, feedback requests, and customer support messages via SMS, email, or phone. Standard messaging and data rates may apply. You may opt out of non-essential messages at any time by: 

• Replying “STOP” to any SMS, 
• Clicking “Unsubscribe” in emails, 
• Contacting us at installation@redfloors.shop

We will continue to send essential messages necessary for fulfilling your service requests unless you ask us to delete your information entirely.

15. Use of Third-Party Platforms and Tools
To provide a seamless service experience, Redfloors LLC may use trusted third-party tools, including but not limited to:

• Customer Relationship Management (CRM) software,
• Scheduling and appointment platforms,
• Cloud-based file storage systems,
• Analytics and website performance tools.

These platforms only receive the minimum information necessary to perform their functions and are subject to contractual obligations regarding data security, access control, and confidentiality.

16. User Content and Project Photos
From time to time, Redfloors LLC may request permission to photograph completed flooring installations for use in marketing, training, and client presentations. By voluntarily submitting project photos, testimonials, or permitting us to take photographs during or after the service, you grant Redfloors LLC a non-exclusive, royalty-free, worldwide license to use, reproduce, display, and distribute those images and related content for commercial purposes, including but not limited to:

• Website galleries,
• Social media platforms,
• Promotional materials,
• Portfolio publications.

If you wish to revoke consent for public display of a specific image, please contact us. While we will remove such content from our controlled platforms, we cannot guarantee deletion from third-party systems where it may have already been shared.

17. Geographic Service Area
Redfloors LLC currently operates within the State of California. Our services, including contractor coordination, measurement, and customer support, are available exclusively to clients with residential addresses located within California.
Requests from users outside this service area may be declined or held until service becomes available in their location. We may update this Policy and our service area from time to time as we expand.

18. Contact Information
If you have any questions, requests, concerns, or comments regarding this Privacy Policy or our data practices, please contact us using any of the methods below:

Redfloors LLC
Redding, California
Email: installation@redfloors.shop
Phone: (530) 709-1010
Website: www.redfloors.com
We take privacy seriously and will respond to inquiries in a timely and professional manner, in accordance with applicable laws and our internal procedures.